HOW
DO I...
MAKE
AN APPOINTMENT?
We use a computerised appointment system. To make an appointment please telephone Livingston 414586. For all non-urgent appointments, we ask you to see the doctor with whom you are registered. Because of the large number of people needing to see their doctor, it may not always be possible for you to get an appointment immediately, so please be patient. The average appointment length is 10 minutes.
If you have an urgent condition, however, you will be seen without delay and certainly on the same day if required. This may be with one of the other doctors in the practice.
The health centre has eight incoming telephone lines, but despite this all lines can sometimes be busy. If at all possible, we would ask you to avoid telephoning between 8.30 and 9.30am if your request is not urgent, so that urgent telephone calls can get through without delay.
If you cannot keep your appointment,
please try to let us know in good time, as your appointment can be used by another
patient.
We have an average of over 200 wasted appointments every month
due to people not cancelling appointments - this equates to over 33 hours of consultation
time!!
Checking-In
We have a touchscreen check-in system in place, located to the left of the reception desk. Simply touch the screen to begin and follow the instructions.
HOW
DO I...
OBTAIN
A HOME
VISIT?
If you are not fit enough to come
to the surgery, you can telephone your doctor's secretary, before 10.00am if possible,
and request a home visit. The secretary will ask some relevant details regarding
your symptoms so that the doctor can ascertain the urgency or necessity of the visit.
HOW
DO I...
OBTAIN
TEST RESULTS?
When you have a test taken at the
health centre, we normally ask you to leave at least four working days before
phoning for the result. Please phone between 1.00 and 3.30pm when we have more
staff available to assist you.
HOW DO I...
REGISTER WITH THE PRACTICE?
We welcome anyone to register with us who lives within the practice area - please check with the reception staff for details of the exact boundary, as we unfortunately cannot care for people who are outside this area. Sadly this also includes existing patients who move outside the area - our area is comparatively very large but we have to set limits, especially as we may need to visit you at home.
Registering is simple and involves completing a short form for the Health Authority, a health questionnaire and a brief health check with the practice nurse.
It helps us if you know the details of your existing GP and your NHS number. It can take several weeks for your notes to arrive from your home doctor, so please bring any relevant information with you. You will need to have an appointment with your new GP before you can receive any prescriptions.
We will endeavour to register you with the practitioner of your choice and we will give you an explanation if we are unable to comply.
You can register any time that the surgery is open.
|
