Dedridge Medical Group

Practice Development

In order to further improve the quality of care to our patients, the surgery closes one afternoon per month - currently the fourth Wednesday - to participate in educational activities, staff training and practice development (the date of this is always posted on the front door).

If you have an emergency during this time please phone the NHS 24 number 08454 24 24 24.

How To Get In Touch

The surgery is open from 8.00am to 6.00pm Monday to Friday. Always telephone Livingston 414586. During the day this telephone number will connect you with a health centre receptionist, who will then connect you with the service you require. At night and at the weekends, you should contact NHS 24, an out-of-hours service which should only be used for urgent conditions that cannot wait until the health centre is open. NHS 24 will provide all emergency care for you from 6.00pm-8.00am on weekdays and all day on Saturday and Sunday.

To contact NHS 24 please phone 08454 24 24 24.

More information is available on their website: www.nhs24.co.uk

Out-Of-Hours Service

In line with many other areas of the country, cover for patients registered with the practice during evenings and weekends is provided by NHS 24..

How To Use The Service

If you require the services of a doctor in the evenings or at weekends, you should telephone 08454 242424. By calling this number you will be able to speak directly to a doctor or have a doctor return your call as soon as possible. Your call will be dealt with in one of three ways:

1. Where appropriate, a doctor or nurse will give you advice over the telephone on how to deal with the problem.

2. You may be asked to attend the Primary Care Centre at OPD2 at St John's Hospital (next to A&E). There your problem will be dealt with by a doctor in well-equipped premises.

3. If you are too ill to attend the Primary Care Centre, a doctor will carry out a house call.

The provision of out-of-hours care ('Unscheduled Care') is now the responsibility of the primary care organisation and this information is subject to change. Any further updates will be notified by way of notices in the health centre and information leaflets.