The Health Centre has eight incoming telephone lines, but despite this all lines can sometimes be busy, especially before 9:30am. In order to get you the right help with the right person at the right time, reception staff will need to ask you some questions about why you are consulting.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on ‘Who should I see for specific problems?’ which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- To make an appointment please telephone reception on 01506 414586.
- For all non-urgent appointments, we ask you to consult with the doctor whom you are registered with.
- Because of the large number of people needing to see their doctor, it may not always be possible for you to get an appointment immediately, so please be patient.
- Please make one appointment for each member of the family who needs to be seen.
- We try to keep to time but please be patient if someone before you takes longer than planned.
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment.
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you cannot keep your appointment, please try to let us know in good time, as your appointment can be used by another patient. We have an average of over 200 wasted appointments every month due to people not cancelling appointments – this equates to over 33 hours of consultation time.
If you are late for an appointment you may be asked to re-book.
Appointment information
Surgery times
GP availability
| AM | PM | |
| Dr MacColl | ||
| Tuesday | Tuesday | |
| Wednesday | ||
| Thursday | ||
| Friday | Friday | |
| Dr Smith | Monday | Monday |
| Tuesday | ||
| Thursday | Thursday | |
| Friday | Friday | |
| Dr Hanna | Monday | Monday |
| Tuesday | Tuesday | |
| Wednesday | ||
| Thursday | Thursday | |
| Dr Phillips | ||
| Tuesday | Tuesday | |
| Wednesday | Wednesday | |
| Thursday | ||
| Friday | Friday | |
| Dr Taylor | Monday | Monday |
| Tuesday (alt) | ||
| Wednesday | Wednesday | |
| Thursday | ||
| Friday (alt) | ||
| Dr Nelson | Monday | Monday |
| Wednesday | Wednesday | |
| Thursday | Thursday | |
| Friday | Friday | |
| Dr Gribbon | Monday | Monday |
| Tuesday | Tuesday | |
| Wednesday | Wednesday | |
| Dr Keir | ||
| Tuesday | Tuesday | |
| Thursday | Thursday | |
| Friday | Friday | |
Dr Gray |
Monday | Monday |
| Thursday | Thursday | |
| Friday | Friday | |
Urgent appointments
If you have an urgent condition, however, you will be seen without delay and certainly on the same day if required. It may not be possible to see your regular Doctor in this case. Please phone before 11:00am if possible.
Telephone consultations
You will be given a date and time when the doctor or nurse will phone you and we ask that you allow up to an hour after the allocated time. For telephone consults which are ‘on the day’ you will be advised that the call will be either morning or afternoon. This allows clinicians time to also deal with any more urgent calls or face to face reviews during their surgery time.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect you may have an infectious disease as this will enable us to advise you appropriately and take precautions to protect both you and staff should you need to be seen.
If you suspect you have Covid-19 please refer to NHS inform or call 111.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Text Reminder Service
*Please note this service is currently suspended during the Covid-19 Pandemic*
Dedridge Medical Group operates a text reminder service. We will send reminders of any appointments you have with Doctors and Nurses in the practice to the mobile phone number you have provided to us.
You will also be able to cancel any appointments you no longer require by simply replying with the word CANCEL. If cancelling in this way, type only the word CANCEL, otherwise it will not be recognised. There may be a rare occasion when you do not receive a reminder, this could be as a result of software updating and unfortunately we cannot avoid this. As this is a reminder service you should not rely on this as a diary for your appointment.
Please be aware that your number will be registered on our system and we will send information to you in this way. If you change mobile numbers, or pass your phone to another person, it is your responsibility to tell us, otherwise, that person may receive the information intended only for you to the mobile number you provided to us.
Younger people over the age of 12 may have reminders sent to their own mobile number if required, but we will ask for a personal number on reaching the age of 15 yrs. For younger children, the mobile number of the parent or guardian will be used as their contact number.
You may withdraw from this service at any time, please notify reception.